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Portal Reactivation Request Form

Welcome Back

Healing is rarely linear, and stepping away from therapy is a natural part of honoring your rhythm. Whether you took a planned break, reached an intentional pausing point, or life simply called your attention elsewhere, I am so glad you’re considering returning to this space. ​ If you recently tried to sign in and found your SimplePractice Client Portal deactivated, please don't worry, nothing is wrong, and you haven't lost your history with me. Account deactivation is simply a quiet safeguard we keep in place to protect your privacy while you are away. ​

Why Accounts Are Deactivated

Holding Your Privacy Safely In our practice, portal access and active files are formally closed after 12 consecutive weeks without a scheduled session. While this might feel like a formal hurdle when you're ready to book, it exists for two deeply intentional reasons: ​ Protecting Your Confidentiality & Digital Security: Your portal houses vulnerable, personal details—billing records, invoices, and sensitive health information. Leaving an inactive account open indefinitely creates an unnecessary digital doorway. Deactivating dormant accounts ensures that nobody can access your private clinical space without your direct knowledge and consent. Mindful & Ethical Record Keeping: Professional ethics and healthcare standards ask that clinical rosters reflect active, ongoing care relationships. When an account is paused, your records remain safely archived and protected under strict HIPAA and state privacy laws (retained securely for at least 10 years) until you decide the time is right to resume. How to Reconnect & Reactivate Your Portal Because we have been paused for a season, resuming care involves a brief re-intake consultation so we can catch up on what has shifted in your life and refresh our agreements. The simplest way to initiate reactivation is by filling out the brief form below. It securely sends me the verification details needed to reopen your chart, and I’ll email your fresh portal login link within 24–48 business hours. Complete the Quick Form Below  Fill out the brief fields below. Your information is securely transmitted, and I will send an active portal login link directly to your inbox within 24–48 business hours.

Musenge Selina Luchembe

LMFT-S, LPC-MHSP-S

  • Certified Internal Family Systems (IFS) Therapist

  • Certified Psychedelic-Assisted Therapist

  • AAMFT and  LPC Approved Supervisor

Integrative psychotherapy, experiential somatics, and nature-based healing for minds, bodies, and relationships.

LOCATIONS & ACCESS​

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Please Note: This website, contact form, and email are for non-emergency inquiries and scheduling only and are not monitored 24/7. If you or someone you care about needs immediate care, please reach out to these 24/7 resources: Suicide & Crisis Lifeline: Dial or text 988 (English & Spanish) The Trevor Project (LGBTQ+ Crisis Care): Call 1-866-488-7386 or text START to 678-678 Trans Lifeline: Call 877-565-8860 (Peer support run by and for trans individuals) Immediate Danger: Call 911 or proceed to the nearest emergency room.​​

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